Today many small businesses and organizations are making the switch from their current analog phone service to VoIP business phone systems. There are numerous advantages to using such a service, including standard services such as voicemail (really enhanced via VOIP technology), call waiting, toll free numbers, call forwarding, and remote operation, and there are a host of other features that really makes this technology shine and really increases the productivity of the user.
More than two persons
On a standard phone line, only two persons can speak at a time. With VoIP, you can setup a conference with a whole team communicating in real time.
Abundant, Interesting and Useful Features
Using VoIP also means benefitting from its abundant feature sets which can make your VoIP experience very rich and sophisticated. One can, for example, make calls anywhere in the world to any destination in the world with a VoIP account. Domestic long distance calls are free and International calls are made at greatly reduced rates. Other features include Caller ID, Contact Lists, Voicemail, extra-virtual numbers etc. Here are some enhanced features of this technology:
Find me/follow me call routing
Mobile workers appreciate this feature. Find me/follow me call routing allows you to create a list of numbers where you can be found before the call gets pushed to voicemail. So, for example, you might have your office phone ring twice, but on the third ring, your cell phone starts to ring, and then on the fifth, your home phone. If the list is exhausted, the caller gets sent to voicemail.
Voicemail to email carbon and transcription
Voicemail to email carbon means that an email is sent to you with a wav file attachment containing the voicemail message. Voicemail to email transcription transcribes your voicemail messages to text and sends them to your email address. Read them in your email at your leisure. This also allows you to file, organize, delete, and search all your voicemails in a way that would otherwise be impossible.
Music and/or video on hold
If your company often has to put callers on hold, this feature is a necessity. You can customize your music or on-hold message.
Call screening is a handy feature of this technology. It allows you to look at a number on the caller ID and choose how to treat it. For example, if your spouse is calling, you can choose to pick it up whereas if it’s an annoying sales person you wish to avoid you can disregard the call.
An auto attendant is one of the hidden gems of premium VoIP services. This feature allows callers to interact with a menu to choose an appropriate extension or phone, even after-hours. It’s like having an electronic receptionist!
Do not disturb
This feature does exactly what its name implies: leaves you undisturbed. You can turn it on to temporarily stop incoming calls to your phone. This becomes especially useful during conferences, lunches, and meetings. Best of all, you can program it so that it does not just ignore callers, but directs them toward voicemail or another destination of your choice.
All of these services, and more, are available with the VOIP technology phone service offered by Executive Suites at Lakewood Ranch. We even include live answer before transfer, call logs if you want them and more! Contact us at 941-373-1400 to learn more about how this exciting technology can enhance your business and operations.